ivr

  1. T

    Phrases not playing

    Recently an issue appeared where when I access the voicemail it says: "Please enter your password followed by" (missing the #). Then in the voicemail it doesn't say how many new or saved messages I have, only "You have new messages, you have saved messages" Does anyone have an idea what could be...
  2. R

    IVR DTMF detection problem

    I have problems with the IVR when calling it internally there are no problems, but when assigning a trunk line the DTMF tones are not detected and it is not possible to interact, I have noticed that when the call is received, the assigned audio is reproduced and the call is not answered...
  3. S

    Large IVR, Route based on zip code

    I have a customer requesting a way for callers to enter a zip code and have their call routed to the proper office My ask 1. what is the max size IVR I can create? I created a IVR for about 600 entries and sometimes it works and other times it does not. When I access the IVR menu in the web...
  4. N

    SOLVED IVR not receiving inband DTMF

    Hi all, I have an issue with receiving inband DTMF tones on incoming call to IVR. I've set both internal and external SIP profile to dtmf-type: inband; Name Value Enabled dtmf-type inband TRUE fs_cli shows this debug message: [DEBUG] switch_core_media.c:5980 No 2833 in SDP. Disable 2833...
  5. M

    IVR prompt choice - not dialing in

    Good Morning community! I generally never have an issue with the IVR aspect of Fusion but, I have a specific client who has stated that when his customers call in and press 1 (Which is led to a ring group) - it does not always work. I have personally tried it many times without an issue. I...
  6. C

    Feature code to change a recording

    I am moving customers from freepbx over to fusion and have encountered a slight issue, I have a IVR on freepbx that has the feature codes to change recordings based on the customers needs. They use this quite a lot and would need to have something similar on fusion. I was wondering if there is a...
  7. A

    IVR recordings not showing after upload

    Hi everyone, I am having trouble uploading IVR recording(mp3 or wav) to fusionpbx in a new domain. After uploading the recording nothing shows. Any idea? Thanks.
  8. I

    IVR to Feature Code + Timeout Action

    Hi all. I have setup Fusionpbx and working on the IVR. Two queries pls: 1. I would like one of the options in the IVR to transfer to one of the "Feature Codes" (*9196) on option 1 for example. I have added *9196 XML XXX.XXX.XXX.XX in front of Option 1. But I keep hearing invalid input error...
  9. F

    Music on Hold Problem in IVR

    Hi to all, I'm having this issue with music on hold. If I set in the IVR "Ring Back" to the custom Music on Hold (local) on hold it plays always the Default music on hold. How can I cange this behaviour? Thanks a lot!
  10. F

    DTMF Problem (Digits not recognized)

    Hi, we have a problem with DTMF digits. If I configure a Cisco with a FusionPBX extension I can't access the voicemail cause it doesn't recognize the typed numbers. The only way to make it works is enable SIP Info, but the problem is that not all phones have it. Any suggestion on how solve...
  11. S

    Guide on setting up PBX

    Hello there. hope all are doing well. i need some advice so i can setup my pbx properly.. basically i will forward the end call to me and my partner mobile. what i am looking for is. 1. Customer call our office number and IVR answer with menu option. 1 for sales. 2 for support (at the moment...
  12. B

    Getting IVR to pickup on incoming DID call?

    I'm using the UI to try and get the IVR to pick up from a DID, and can't get it to work. It just rings and rings when I call it from outside. The recording works if I dial the IVR extension from inside. If I dial from outside with my inbound route set to go to an extension other than IVR...
  13. B

    Transfer During Playback

    How do you Enable user to select while audio is still playing ? I really hate this useless playback control that is interfering with the selection process of the user. Also when you have high end studio recording with options for user to select that is really long and includes background music...
  14. K

    TTS Issue

    Hopefully someone can help me out. The posts I'm finding online about this issue apply to freeswitch, and from a newbies perspective, don't apply to fusionpbx (I guess because all the config files are now in a database). The issue i'm trying to over come is that i'm trying to use "say:" with...
  15. D

    Queues and IVR

    Hi all, I want to implement this thing: I have two agents. Incoming call is answered by an IVR, if the agents are free the phone have to ring, if they are busy the user must go to a queue and be passed to the first available agent. Their is also the possibility to make a callback on...
  16. R

    IVR option to connect to Conference

    Hi there, I've created a Conference extension which works correctly. What I need is to be able to select the conference from the IVR menu. I set Option 999 and told it to point to the conference extension. When I dial thst xtension through the IVR, it just replays the greeting and never goes...
  17. M

    When IVR will play after that without pressing any thing then it transfer to agents. How it possible

    When IVR will play after that without pressing any thing then it transfer to agents. How it possible
  18. I

    DTMF Issue

    hello, I was wondering if anyone has come across DTMF issues with fusionpbx. The problem I have is my IVRs work on some networks i.e. EE, O2, Vodafone, BT. But in other networks such as three every time a number is pressed it is not recognised. Thanks Inam