IVR DTMF detection problem

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rleiva

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Nov 14, 2022
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I have problems with the IVR when calling it internally there are no problems, but when assigning a trunk line the DTMF tones are not detected and it is not possible to interact,
I have noticed that when the call is received, the assigned audio is reproduced and the call is not answered, therefore, since it is not answered, it is not possible to close the channel and the DTMF codes do not pass.
Please help with this problem.
 
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