I'm hoping someone may have experienced this already and knows how to remedy it... here's my example:
How do I ensure the call between 4165551212 and Ext 456 is recorded after Ext 123 has hung up?
I've made sure that "recording_follow_transfer=true" is set in user_record... and when doing a blind transfer the recording does continue... it's just when doing an attended transfer (3-way) that the recording stops.
- Extension 123 places an outbound call to 4165551212
- 4165551212 answers the call and speaks with Ext 123
- Ext 123 then initiates a 3-way call by adding in Ext 456
- Ext 123 is now connected with 4165551212 and Ext 456
- Ext 123 hangs up and leaves 4165551212 to speak with Ext 456
How do I ensure the call between 4165551212 and Ext 456 is recorded after Ext 123 has hung up?
I've made sure that "recording_follow_transfer=true" is set in user_record... and when doing a blind transfer the recording does continue... it's just when doing an attended transfer (3-way) that the recording stops.