No recording for outbound calls

[kwangmien]

Hi,

I am using Fusion PBX version 4.5.10

I have issues with recording for outbound calls.

I have enabled 'All' recording for extensions. However, when the call was made from the extension there is no recording when i checked in the Call Details Records. However for inbound calls, the calls are recorded.

Is there any settings that need to enable for outbound call recording ?

Thank you.

Regards,
Kwang Mien

 

[ad5ou]

Setting to "all" should produce a recording, but I found I needed to add a dial plan before the call recording dial plan so it knew what an "outbound" call was. With the default dial plans, "outbound" isn't set in time for the 'user record' dial plan to evaluate it as true.

I built the following to do a basic check for 10 or 11 digit dialing and set direction as "outbound" and set the 'order' to a lower number than 'user record'