SOLVED Not all Feature Codes work

[imcontreras]

My current Orig and Term provider: VoIP Innovation
My VPS Debian 9.4 x64
Fusion PBX v 4.5.3
Branch: master
Commit: 418eeb83e49f70ae7cfe8df67b849b671add7292
Multitenant system.
Phone GrandStream GXP1760W Version 1.0.0.94


What's working:
Ext registration successful
incoming calls working
outgoing calls working
internal calls between extensions working

Problem:
When dialing feature codes not all work

this feature code works fine:
*9664 - Test Music on Hold
*97 - Voicemail

This won't work, feature code fails:
*9196 - Echo Test
*9195 - Delay Echo

There's no log, call never reach PBX, I know the issue is on the phone but not sure where to start.

 

[JamesBorne]

Don't Grandstream use dial strings?
It might be that it doesn't match the dial string and won't make that call.

 

[imcontreras]

Don't Grandstream use dial strings?
It might be that it doesn't match the dial string and won't make that call.

Try to modify the XML file to this:

{if isset($grandstream_dial_plan) }
<P290>{$grandstream_dial_plan}</P290>
{else}
<P290>{literal}{<=1>xxxxxxxxxx|x+|*x+|*xx*x+}{/literal}</P290>
{/if}

not getting any improvement.

I'm new on fusion PBX and provisioning is really different from FreePBX (where I started)

will keep playing. Thanks

 

[imcontreras]

Thanks to everyone, just to mention this got resolved if anyone faces a similar situation try this solution:
deactivate the phone features codes in the following menu:
Account--> Feature codes.