SOLVED Outbound call timer

[Dean1212]

Hi, hope someone is able to help. I have a customer who makes calls over 2 hrs. Every time the call is 2 hrs it cuts and you need to call again. Is there a timer somewhere I can adjust?

 

[hfoster]

Probably your upstream provider. I don't think FusionPBX makes use of the sched_hangup. Do you get the BYE from the upstream, or do you send it to the provider?

 

[Dean1212]

The upstream provider say they don't have a limit on their side and they say the bye comes from the pbx.

 

[Bifur]

Is the DHCP lease on the phone set to renew every 2 hours?

 

[Bifur]

Guess that wouldn't fit here since they wouldn't start a call at the exact time DHCP renewed...a sip trace could help others more experienced then me see what is happening when it is disconnected. Could also be a firewall closing the connection down?

 

[hfoster]

Very odd, anything in the logs right at the moment the PBX sends a BYE? Might also have to look at a handset to see what happens during that hangup.

 

[bcmike]

Maybe it's a firewall thing. The Nat mapping is closing after two hours or something like that

 

[Dean1212]

Sorry for the late reply and thanks for all the responses to try help. Managed to get SIP traces from my provider which shows the bye came from the other provider outside.