Override Effective Caller ID Name

[gin92]

Hello,

I am able to provide the Effective Caller ID Name in the Extensions and make it display when calling. But is there a possible way to override this with another name maybe in the dialplan settings of inbound routes? Is there a specific channel variable setting to do this?

Thanks in advance.

 

[tag915]

You can do this a couple ways but I found the best is in the DialPlan Manager by setting the default variable. This would set the Caller ID at the domain level and still allow the ext override.

go to Dialplan -> Dialplan Manger
Click "variables"
There you can set the different system variables and they are applied at the domain level.
The settings for Caller ID would be:

Tag: Action
Type: SET
Data: outbound_caller_id_number=5055551212

Tag: Action
Type: SET
Data: outbound_caller_id_name=CompanyABC

There could be other options and maybe something better but this seems to work for us.