Problems with Follow Me

[wa4zlw]

I just added another hardware phone a DP750 and it rings as well as the GXP2170 so only the soft phones do hot ring.

 

[markjcrane]

There has been considerable work done on Follow Me so your ticket did not go unnoticed. I think you likely have other issues going on as well if your phones are not being called.

 

[wa4zlw]

ok thanks mark but it would have been nice for the ticket to have been updated with some info. I just updated it again., If u need a pcap from my end please let me know.

many thanks

 

[markjcrane]

only the soft phones do not ring.

This indicates to me the the softphones are not configured correctly to work with your setup.

What is your scenario?

1. Phones inside the same local network as FusionPBX?
2. Phones inside NAT and FusionPBX on a Public IP?
3. Phones inside NAT and FusionPBX also inside NAT?

Grandstream Wave defaults to SIP over UDP and 60 minute registration which is not enough activity to keep the connection open. I suggest you change it to SIP using TCP and have it register every 2 or 3 minutes otherwise you need to activate NAT keep alive. This approach assumes Scenario 2 or 3.

 

[wa4zlw]

GM @markjcrane PBX in the cloud, so now not in same network as pbx. all devices using TLS and I believe I do have keep alive on. I'll check timeouts etc and report back. thanks for the update.

 

[bcmike]

Just FYI soft phones on a mobile device will go to sleep with the with the OS and stop receiving calls, especially on IOS. There are some soft phones that attempt to to do push style notifications of calls coming in but this can be unreliable at times as well.

You probably want to eliminate soft phones from your testing environment.

 

[wa4zlw]

Our agents use zoiper on windows. Yeah on the android/ios issues. Most of us have android a few apple. The key is the PC zoiper.

I cut down the timers and it still doesnt ring them.

1522@myis.pbxhostingnow.com     Grandstream GXP2170 1.0.9.132         10.195.100.72    70.44.10.180    34011    mis    Registered(TLS-NAT)(unknown) exp(2019-09-09 13:17:02) expsecs(153)    0.00    internal    UNREGISTER  PROVISION  REBOOT
    1522@myis.pbxhostingnow.com     Grandstream Wave 1.0.3.29         10.195.50.138    70.44.10.180    44854    mis    Registered(TLS-NAT)(unknown) exp(2019-09-09 13:27:53) expsecs(804)    0.00    internal    UNREGISTER  PROVISION  REBOOT
    1522@myis.pbxhostingnow.com     Z 5.2.28 rv2.8.115     Leon Zetekoff        70.44.10.180    54288    mis    Registered(TLS)(unknown) exp(2019-09-09 13:17:44) expsecs(195)    0.00    internal    UNREGISTER  PROVISION  REBOO

the zoiper client always shows the public address

 

[DigitalDaz]

I would imagine there is a NAT issue with the softphones.

 

[wa4zlw]

dunno @DigitalDaz I've got it setup to not use stun and custom timeouts like discussed earlier. Regular calls work fine. follow me is the kicker.

 

[wa4zlw]

@DigitalDaz WOuld you like a pcap?

Thanks leon

 

[DigitalDaz]

Yep, why not

 

[wa4zlw]

I sent some pcaps awhile back. the pc zoiper definitely does not ring when followme is setup