QueueMetrics 26.10 released: AI, standalone install and a big security pass
We're excited to announce QueueMetrics 26.10, a release that brings AI into your contact center in a practical, controlled way, while making QueueMetrics easier and safer to run.
Want to Learn More?
Read the full release notes to discover all the new features and improvements, including per-block documentation in reports, pauses deferred until the end of a call, and more: What's New in QueueMetrics 26.10.
Prefer to see it in action? Watch the QueueMetrics 26.10 intro video on YouTube.
We're excited to announce QueueMetrics 26.10, a release that brings AI into your contact center in a practical, controlled way, while making QueueMetrics easier and safer to run.
- AI-Powered Transcriptions and Chats: QueueMetrics can now transcribe call recordings through external speech-to-text services, from SaaS providers (Deepgram, OpenAI) to local servers (WhisperX, Kroko-AI). Transcriptions appear as WhatsApp-style chats next to each call. They are searchable and editable: click a timestamp to jump to that point in the recording, rename speakers, and fix diarization mistakes. You can also stream chats in real time through a publicly documented API.
- Automated QA: QA forms can now be graded automatically from transcribed calls or chats by a Large Language Model, with both OpenAI-compatible and Anthropic servers supported. A "Test AI dialog" button lets you fine-tune your prompt before grading real calls. Grading is meant to assist supervisors, not replace them: every result can be reviewed and changed by a human.
- Install in Minutes: QueueMetrics now runs as a single standalone file with its own embedded web server, a systemd unit and a command-line tool. Installing or upgrading takes one line:
It runs on Java 25, and a Docker image is available too.Code:
curl -sL get.queuemetrics.com | bash
- Ephemeral Data and WombatDialer: Short-lived values from external systems, such as customers waiting on a web page or remaining calls in an outbound campaign, can now be shown live on your Wallboards. Agents can also run WombatDialer preview campaigns directly from the Agent Page: reserve a contact, review its history, then dial or skip it.
- Security Hardening: We carried out a full audit against XSS and CSRF, rate-limited and logged the AMI and SMTP testers, hid secrets in the system configuration, and added restricted user administrators, so a team leader can manage their own agents and nothing else. QueueMetrics now also notifies you when you're running an outdated version.
- Goodbye, Icon Agent Page: The legacy Icon Agent Page has been removed, and all agents are automatically switched to the new Agent Page. A migration guide is available.
Want to Learn More?
Read the full release notes to discover all the new features and improvements, including per-block documentation in reports, pauses deferred until the end of a call, and more: What's New in QueueMetrics 26.10.
Prefer to see it in action? Watch the QueueMetrics 26.10 intro video on YouTube.