Recordings manager - cannot upload m4a files

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Voipy

Member
Feb 5, 2026
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I have tried to upload some m4a files but get the "The file must be a file of type: wav, mp3, m4a"

VLC confirms that the files are indeed m4a. Converting it to mp3 and then uploading works. Is m4a meant to be supported?
 
@Voipy how was your m4a generated? This meant to work with files generated on iPhone recordings app. It was added because users often made recordings that way and shared with us.
 
Hi - I have no idea, a customer sent them to us. m4a is a great idea because no matter how many times we told people in the past to send us an mp3 or wav, invariably they sent us m4a files saying "sort it out, dunno how to convert, that's not my job" so I was happy that this was now available. The file are recognised by other apps as m4a though so the encoding appears to be correct. I will try and create a few myself and see if I encounter the same issue.
 
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