Ring Back on ring groups

[modcar]

Hi;

I'm trying to set a custom hold file for a ring group - but if I set it to anything but the default hold music, I just get silence

I've uploaded the recordings as .wav files with 16 bit resolution rate, 8000hz sampling rate, and mono audio channel. I used this converter website https://audio.online-convert.com/convert-to-wav

Even if I select a greeting used in an IVR, I get silence calling the ring group

What am I missing?

Thanks!

 

[modcar]

After further digging, I've found this in the error log:

2023-10-24 14:22:38.577005 [ERR] mod_sndfile.c:204 Error Opening File [/var/lib/freeswitch/recordings/<domain>/<filename>.wav] [System error : No such file or directory.]

Looking at this directory, that's correct, the file doesn't exist. If I set <filename>.wav as a greeting on an IVR menu, the file appears in the folder, then a short time later disappears. I believe the file is stored in the database and pulled down when it's needed. How can I get the file pulled from the DB when it's being used in a ring group?