Shared Line not connecting to voicemail

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Craig Fox

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Mar 21, 2018
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I have setup a shared extension on two Yealink SIP-Y46G phones. This (these) extensions work as desired with the following exception, inbound phone calls do not get sent to voicemail on the no-answer condition. I'm at a bit of a loss for this.

I have confirmed that the issue is caused by multiple registrations from different devices to the same extension. Easy to test... I shut disconnect or un-register one of the phones and everything works as expected.
 
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