SLA - Not ringing both phones

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Andrew Byrd

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Feb 16, 2018
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I have ext 1001 set up with 2 identical Yealink T29G phones. Firmware is up to date and identical in each

I enabled Shared Line Apperance in both Yealinks

I set multiple registrations to TRUE and reloaded the XML file

When someone calls, it goes to a ring group. The ring group has 1001 as the ext. It rings one of the Yealinks but not the other. If I reboot both Yealinks, the first one to grab registration is the one that rings. Both will make outbound calls no worries.

any ideas?

I did see this in the logs:

ebea2a38-a275-11e9-bee4-2bcb8950d720 2019-07-09 18:18:16.526271 [WARNING] sofia.c:6342 Auto-Fixing Broken SLA [;appearance-index=1]


Here are the logs from a test phone call. 770-893-7222 is calling 678-928-9100 which goes to ring group 601 that rings ext 1001
Ring group calls ext 1001 and DID 17708274079 at the same time


ea2a38-a275-11e9-bee4-2bcb8950d720 2019-07-09 18:18:16.426270 [DEBUG] switch_core_state_machine.c:662 (sofia/internal/1001@73.207.255.102:12246) State CONSUME_MEDIA
ebea2a38-a275-11e9-bee4-2bcb8950d720 2019-07-09 18:18:16.426270 [DEBUG] switch_core_state_machine.c:662 (sofia/internal/1001@73.207.255.102:12246) State CONSUME_MEDIA going to sleep
ebd5b5bc-a275-11e9-bea5-2bcb8950d720 2019-07-09 18:18:16.426270 [DEBUG] switch_ivr_async.c:1500 No silence detection configured; assuming start of speech
ebea2a38-a275-11e9-bee4-2bcb8950d720 2019-07-09 18:18:16.526271 [WARNING] sofia.c:6342 Auto-Fixing Broken SLA [;appearance-index=1]
ebea2a38-a275-11e9-bee4-2bcb8950d720 2019-07-09 18:18:16.526271 [DEBUG] sofia.c:7084 Channel sofia/internal/1001@73.207.255.102:12246 entering state [proceeding][180]
ebea2a38-a275-11e9-bee4-2bcb8950d720 2019-07-09 18:18:16.526271 [NOTICE] sofia.c:7192 Ring-Ready sofia/internal/1001@73.207.255.102:12246!
ebea2a38-a275-11e9-bee4-2bcb8950d720 2019-07-09 18:18:16.526271 [DEBUG] switch_channel.c:3346 (sofia/internal/1001@73.207.255.102:12246) Callstate Change DOWN -> RINGING
ebd5b5bc-a275-11e9-bea5-2bcb8950d720 2019-07-09 18:18:16.566275 [DEBUG] switch_ivr_originate.c:1273 Raw Codec Activation Success L16@8000hz 1 channel 20ms
ebd5b5bc-a275-11e9-bea5-2bcb8950d720 2019-07-09 18:18:16.566275 [DEBUG] switch_core_codec.c:223 sofia/external/+17708937222@52.41.52.34 Push codec L16:100
ebd5b5bc-a275-11e9-bea5-2bcb8950d720 2019-07-09 18:18:16.566275 [DEBUG] switch_ivr_originate.c:1305 Play Ringback File [tone_stream://%(2000,4000,440,480);loops=-1]
ebd5b5bc-a275-11e9-bea5-2bcb8950d720 2019-07-09 18:18:17.346259 [DEBUG] switch_rtp.c:7308 Correct audio ip/port confirmed.
ebd5b5bc-a275-11e9-bea5-2bcb8950d720 2019-07-09 18:18:21.966275 [DEBUG] sofia.c:7084 Channel sofia/external/+17708937222@52.41.52.34 entering state [terminated][487]
ebd5b5bc-a275-11e9-bea5-2bcb8950d720 2019-07-09 18:18:21.966275 [NOTICE] sofia.c:8273 Hangup sofia/external/+17708937222@52.41.52.34 [CS_EXECUTE] [ORIGINATOR_CANCEL]
ebd5b5bc-a275-11e9-bea5-2bcb8950d720 2019-07-09 18:18:21.966275 [DEBUG] switch_core_codec.c:248 sofia/external/+17708937222@52.41.52.34 Restore previous codec PCMU:0.
ebea2a38-a275-11e9-bee4-2bcb8950d720 2019-07-09 18:18:21.966275 [NOTICE] switch_ivr_originate.c:3612 Hangup sofia/internal/1001@73.207.255.102:12246 [CS_CONSUME_MEDIA] [ORIGINATOR_CANCEL]
ebea501c-a275-11e9-beec-2bcb8950d720 2019-07-09 18:18:21.966275 [NOTICE] switch_ivr_originate.c:3612 Hangup loopback/17708274079-a [CS_INIT] [ORIGINATOR_CANCEL]
ebea2a38-a275-11e9-bee4-2bcb8950d720 2019-07-09 18:18:21.966275 [DEBUG] switch_core_state_machine.c:584 (sofia/internal/1001@73.207.255.102:12246) Running State Change CS_HANGUP (Cur 3 Tot 16)
ebea501c-a275-11e9-beec-2bcb8950d720 2019-07-09 18:18:21.966275 [DEBUG] mod_loopback.c:601 loopback/17708274079-a CHANNEL KILL
ebea501c-a275-11e9-beec-2bcb8950d720 2019-07-09 18:18:21.966275 [DEBUG] mod_loopback.c:601 loopback/17708274079-a CHANNEL KILL
ebd5b5bc-a275-11e9-bea5-2bcb8950d720 2019-07-09 18:18:21.966275 [DEBUG] switch_ivr_originate.c:3837 Originate Cancelled by originator termination Cause: 487 [ORIGINATOR_CANCEL]
ebea2a38-a275-11e9-bee4-2bcb8950d720 2019-07-09 18:18:21.966275 [DEBUG] switch_core_state_machine.c:850 (sofia/internal/1001@73.207.255.102:12246) Callstate Change RINGING -> HANGUP
ebea2a38-a275-11e9-bee4-2bcb8950d720 2019-07-09 18:18:21.966275 [DEBUG] switch_core_state_machine.c:852 (sofia/internal/1001@73.207.255.102:12246) State HANGUP
ebea2a38-a275-11e9-bee4-2bcb8950d720 2019-07-09 18:18:21.966275 [DEBUG] mod_sofia.c:432 sofia/internal/1001@73.207.255.102:12246 Overriding SIP cause 487 with 487 from the other leg
ebea2a38-a275-11e9-bee4-2bcb8950d720 2019-07-09 18:18:21.966275 [DEBUG] mod_sofia.c:438 Channel sofia/internal/1001@73.207.255.102:12246 hanging up, cause: ORIGINATOR_CANCEL
 
Last edited:

vespaman

Member
Jul 28, 2017
49
2
8
have you enabled multiple registrations ?

advanced/sip profiles/internal/

multiple-registrationscontact true
 

Andrew Byrd

Member
Feb 16, 2018
309
10
18
53
YOu hit the nail on the head. When I point the DID's to ext 1001 they both ring correctly. When I point to the ring group they don't. I will just point directly to the ext 1001 and use follow me to get it to ring the cell phone simultaneously. Thank you! Problem solved (in my eyes anyway)
 

ad5ou

Active Member
Jun 12, 2018
884
195
43
Set ring group to "enterprise" if you want shared extensions and/or follow me etc to work.
 
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