Softphone & Fusion

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Ttaylor

Ttaylor

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Apr 26, 2022
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Has anyone used any softphones that work reliably with fusion?

I have tried xlite and microsip and zoiper and it registers the extension, however when attempting to place any call (even to *97 vm) it beeps and says "Not Found".

I want to be able to make all this work as I really like fusion and hope to make this work for my business.

Thank all of you in advance for your help!

P.S. - I am not a developer, so please simplify your replies :)
 
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gflow

Active Member
Aug 25, 2019
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Both those softphones should work fine, it's likely a fusion configuration issue.
 
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gflow

Active Member
Aug 25, 2019
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Post a link to the debug output and I’ll take a look.

also does a physical handset work, can that make a call?
 
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nktech1135

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Dec 16, 2017
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I use microsip on a daily basis. I also used zoiper at one point but have now switched to lynfone instead.
Screenshots of the config might give us a hint.
Also, on fusion, if you go to status>registrations, does the softphone show it's registered? If not calls won't work.
 
mcs3ss2

mcs3ss2

Active Member
Sep 8, 2020
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Define outbound route
assuming that when you are trying to make a call, your soft phone is registered with fusionpbx
 
Ttaylor

Ttaylor

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Apr 26, 2022
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gflow said:
Post a link to the debug output and I’ll take a look.

also does a physical handset work, can that make a call?
Click to expand...
I do not know how to get the debug output??

And no I cant seem to get the polycom to work..

If any one wants to help me figure this thing out, I am all ears.
 
Ttaylor

Ttaylor

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Apr 26, 2022
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nktech1135 said:
I use microsip on a daily basis. I also used zoiper at one point but have now switched to lynfone instead.
Screenshots of the config might give us a hint.
Also, on fusion, if you go to status>registrations, does the softphone show it's registered? If not calls won't work.
Click to expand...
I have attached a few screen shots. I dont now if I blacked out anything that you would need to see. But I just dont know what to do... Like I have said I am very new to this. So any help and advise is greatly appreciated.
 

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Kenny Riley

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Nov 1, 2017
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No offense, but if you don't even know what the term "registered" means in the PBX world, you are completely out of your element. Go sign up for something like Grasshopper.com where all you have to do is log in and dial. Your current knowledge isn't at the level of administering a PBX.
 
Ttaylor

Ttaylor

Member
Apr 26, 2022
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No Offense but I never said I do not know what the term "registered" meant. I was referring to your rather vague message of "define outbound route"

Thank you for your slightly downputting reply. Have a great day!
 
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bdmonsey

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Jul 23, 2019
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I use microsip and it works great, I see your protocol is set to TCP+UDP try changing it to TCP and see if it makes a difference.
 
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bdmonsey

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Jul 23, 2019
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Ttaylor said:
Can you tell me what is wrong with it?
Click to expand...
not sure exactly, I'm not a dialplan writer pro, but it seems to me that youre trying to put all your dialplans in one dialplan, create a new outbound route dialplan and select only 1 option for example North America and try calling that number again. at the same time have ou tried different codes or just *97? , do you wanna try something like *9664?
 
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