The extensions are getting registered but voice cannot pass through

[Shaf al]

Hi,

I am new to Fusionpbx. I have recently installed Fusionpbx. I am facing an issue with regards to the extension. The extensions are getting registered and they can call each other. However, the voice is not getting through. I have tried zoiper, Grandstream wave and microsip. However, all the softphones have got the same issue. Is it anything to do with codec?

 

[DigitalDaz]

It shouldn't be, more likely firewall or nat, you haven't mentioned how the pbx is set up at all.

 

[Shaf al]

Thanks for the prompt reply. The pbx has been installed on a AWS VM. The mentioned ports have already been opened in the firewall.

• SIP TCP/UDP
  • 5060-5090
• RTP UDP
  • 16384-32768
• SSH
  • 22
• HTTP
  • 80, 443

 

[Shaf al]

Furthermore, correct ip addresses in the external and internal sip profiles are already specified.

 

[Shaf al]

The problem has got resolved by reloading ACL from sip status.

Thanks