troubleshooting callcenter join message.

nktech1135

New Member
Dec 16, 2017
22
0
1
us
Hi.
Is there any way to see the log for a callcenter queue?
I have a queue with a join message that's refusing to play. The file has the same permisions as the other recordings that work.
Using fs_cli i can't see any log messages that would apply. The closest i come is the following.
Code:
2021-02-22 09:21:18.479752 [DEBUG] sofia.c:7326 Channel sofia/nktech/1000@example.domain.com:61945 entering state [completed][200]
2021-02-22 09:21:18.479752 [NOTICE] mod_dptools.c:1406 Channel [sofia/nktech/1000@example.domain.com:61945] has been answered
2021-02-22 09:21:18.479752 [DEBUG] switch_channel.c:3865 (sofia/nktech/1000@example.domain.com:61945) Callstate Change RINGING -> ACTIVE
EXECUTE [depth=0] sofia/nktech/1000@example.domain.com:61945 set(hangup_after_bridge=true)
2021-02-22 09:21:18.479752 [DEBUG] mod_dptools.c:1672 SET sofia/nktech/1000@example.domain.com:61945 [hangup_after_bridge]=[true]
EXECUTE [depth=0] sofia/nktech/1000@example.domain.com:61945 set(cc_exit_keys=9)
2021-02-22 09:21:18.479752 [DEBUG] mod_dptools.c:1672 SET sofia/nktech/1000@example.domain.com:61945 [cc_exit_keys]=[9]
EXECUTE [depth=0] sofia/nktech/1000@example.domain.com:61945 callcenter(779ed286-1503-4b91-8105-4b697796912d)
2021-02-22 09:21:18.479752 [DEBUG] mod_callcenter.c:3111 Member 1000 <1000> joining queue 779ed286-1503-4b91-8105-4b697796912d
2021-02-22 09:21:18.479752 [DEBUG] mod_callcenter.c:3375 Queue has 1 waiting calls.
2021-02-22 09:21:18.479752 [DEBUG] switch_ivr_play_say.c:1488 Codec Activated L16@8000hz 1 channels 20ms
2021-02-22 09:21:18.559752 [DEBUG] sofia.c:7326 Channel sofia/nktech/1000@example.domain.com:61945 entering state [ready][200]
2021-02-22 09:21:18.579753 [DEBUG] mod_callcenter.c:1180 Updated Agent 8a9b2bed-cab7-4f23-bc86-3c3cf05c62b2 set state = Receiving
2021-02-22 09:21:18.579753 [DEBUG] mod_callcenter.c:1180 Updated Agent d2386bc4-4390-4b48-8b45-d7772bc6b566 set state = Receiving
How can i see what's going wrong?