unable to download voicemail

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Neyamt

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Nov 12, 2021
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I am getting error while downloading the recorded voicemail message and also not able to play. I can see the messages list but the size is showing zero in GUI but in server directory the messages are there.

When i try to download through GUI is giving this error: unable to download voicemail. (i have checked permission and menu manager all are good)
 

markjcrane

Active Member
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Jul 22, 2018
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The size of zero bytes is telling you that it can't find the voicemail.

Try this from the command line as root. After doing this leave a new voicemail and then see if it shows a size. If it shows a size then try downloading the file.

cd /var/www/fusionpbx
php /var/www/fusionpbx/core/upgrade/upgrade.php
 

Neyamt

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Nov 12, 2021
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@markjcrane Thank you for sharing the above points. I have attempted the process multiple times. Upon investigation, I discovered that while using the default admin account created during installation, voicemail messages are downloadable and playable. However, even after assigning admin privileges to newly created users, as well as creating custom groups with full voicemail permissions, the issue persists. Despite reloading permissions and adjusting menu settings, attempts to download voicemail with the new user and group consistently result in the same error: "unable to download voicemail."
 
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