Upgrade 5.3 to 5.5 issues

sebastian hache

New Member
Oct 17, 2017
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Hi,

I have an installation with 5.3. I followed instruction to update from 5.3 to 5.4. This worked. But when upgrading from 5.4 to 5.5 (5.5.15), i have issues with provisioning.
Provisioning my phone does not work anymore. What I can see is that the masterfile gets authenticated, but not the configuration file.
I get a 401 and 200 for the MAC.cfg but the CONFIG_FILES in this masterfile says to get the config from MAC-config.cfg and when requesting this file it gets a 401 and never try to authenticate.

Code:
"GET /app/provision/0004f2a845db.cfg HTTP/1.1" 401 23 "-" "FileTransport PolycomSoundPointIP-SPIP_331-UA/4.0.8.1608 Type/Application"
"GET /app/provision/0004f2a845db.cfg HTTP/1.1" 200 1956 "-" "FileTransport PolycomSoundPointIP-SPIP_331-UA/4.0.8.1608 Type/Application"
"GET /app/provision//fw1/2345-12365-001.sip.ld HTTP/1.1" 200 104292 "-" "FileTransport PolycomSoundPointIP-SPIP_331-UA/4.0.8.1608 Type/Application"
"GET /app/provision/0004f2a845db-fs-phone.cfg HTTP/1.1" 401 179 "-" "FileTransport PolycomSoundPointIP-SPIP_331-UA/4.0.8.1608 Type/Application"

We see here that the phone request 0004f2a845db.cfg, get 401, authenticate and get 200 and gets the file.
The masterfile says to get the config_file 0004f2a845db-fs-phone.cfg, but never gets it and get 401 and do not re-use or re-authenticate.

In older versions, it just works.
Code:
"GET /app/provision/0004f2616cf6.cfg HTTP/1.1" 401 23 "-" "FileTransport PolycomSoundPointIP-SPIP_331-UA/4.0.8.1608 Type/Application"
"GET /app/provision/0004f2616cf6-directory.xml HTTP/1.1" 200 2307 "-" "FileTransport PolycomSoundPointIP-SPIP_331-UA/4.0.8.1608 Type/Application"
"GET /app/provision/0004f2616cf6.cfg HTTP/1.1" 200 1897 "-" "FileTransport PolycomSoundPointIP-SPIP_331-UA/4.0.8.1608 Type/Application"
"GET /app/provision/0004f2616cf6-fs-phone.cfg HTTP/1.1" 200 3728 "-" "FileTransport PolycomSoundPointIP-SPIP_331-UA/4.0.8.1608 Type/Application"

If I try to bypass the masterfile and use MAC.cfg as the config file, the phone says that it is missing the masterfile.. (Master configuration file does not contain a configuration file list
)

Did anyone upgraded to 5.5 and had some issues with polycom phones provisioning ?
 
No reason to stop at 5.5 since 5.6 was released around a month ago.

With 5.6 you get passkey support and remember me on the login and many other usability features too.