Voicemail Transcript Issue - SOLVED

John

Member
Jan 23, 2017
88
6
8
Hi everyone,

I was using voicemail transcript since 2015 with Microsoft. Since late February 2021, the Microsoft transcript does not function and I receive ${message_text} instead of transcripts in the emails.

I think this is because of the changes Microsoft made, which it had announced long ago.

I tried both Google and Watson methods written in member documents, but they none work. I followed the steps accurately.

I am wondering if I need to take any other step for "json_enabled" part. Do I need to install something on the OS for json? I am wondering because for Microsoft, I did not need json. This is the only item that comes to my mind.

The following is my server info:

System Information​
Operating System Information​
Version4.5.22
Git InformationBranch: master
Commit: a4d840252a591e40283bf632834ec4ec4a5bad4e
Origin: https://github.com/fusionpbx/fusionpbx
Status: Your branch is behind 'origin/master' by 53 commits, and can be fast-forwarded. +11 days ago
Project Path/var/www/fusionpbx
Switch Version1.10.5 (64bit)
PHP Version7.3.27-1~deb10u1
Operating SystemDebian
Version10
KernelLinux ipxxx-amd64 #1 SMP Debian 4.19.171-2 (2021-01-30) x86_64 GNU/Linux
Uptime01:35:22 up 1:04, 0 users, load average: 0.10, 0.09, 0.02
DateThu, 18 Mar 2021 22:35:22 -0300
 

John

Member
Jan 23, 2017
88
6
8
I just removed the new record_message.lua and uploaded an old record_message.lua into "/usr/share/freeswitch/scripts/app/voicemail/resources/functions" After that both Azure and Bing Speech to Text APIs are working perfectly. There is something wrong with the new record_message.lua.
 

kshah

New Member
Jan 27, 2021
6
0
1
24
Hello, I have the same issue with IBM Watson speech-to-text. Can you send me the old record_message.lua file?
 

kshah

New Member
Jan 27, 2021
6
0
1
24
No, It is working now. we had an issue with the Watson URL. Thank you :)