Will pay to fix this issue. ** URGENT **

[5280pbx]

I have a client with 3 office locations. I've put all in the same domain so they can call each other's extensions if they need to.

But here's the problem. When people call to use the company directory, there is Michelle 1 at one location, and Michelle 2 at another location. Since the company directory has all 3 locations in it since they're all under one domain, all names are together. People will call in and as soon as they here "Michelle" they accept that option without hearing the last name. So then they are sent to the wrong Michelle.

I need to figure out a way to separate this. Perhaps we put a group of extensions (by office location) in a "group" then only let that group be part of the directory based off DID called?

 

[sebastian hache]

Why not just changing the "recorded name" differently ?
Instead of only saying "michelle smith" in the voicemail record name option, say "Miami office, Michelle Smith" and the other Michelle could say "Toronto office, Michelle Burrows".

 

[DigitalDaz]

Also, I don't imagine it will take very long for them to realise they need to wait if they keep getting the wrong person.

 

[5280pbx]

Why not just changing the "recorded name" differently ?
Instead of only saying "michelle smith" in the voicemail record name option, say "Miami office, Michelle Smith" and the other Michelle could say "Toronto office, Michelle Burrows".

I didn't know we could do custom recordings for company directory? Right now it's the automated

 

[5280pbx]

Also, I don't imagine it will take very long for them to realise they need to wait if they keep getting the wrong person.

It's not the same person each time, it's new people

 

[Ttaylor]

Why not just changing the "recorded name" differently ?
Instead of only saying "michelle smith" in the voicemail record name option, say "Miami office, Michelle Smith" and the other Michelle could say "Toronto office, Michelle Burrows".

Where is recorded name options???

 

[5280pbx]

The automated system reads the name........ROBOT

 

[Ttaylor]

The automated system reads the name........ROBOT

Yes I know tht. But it was mentioned in a post above that you could change it to a recorded name, I assumed they know something I did not...

 

[gflow]

In voicemail set "Play Tutorial" to true then next time the user dials into the voicemail box they will be asked to record their name and then their greeting. When they record their "name" that is the recording used in the company directory.

You can also record your "name" by going into the advanced options of the voicemail system.