Recent content by jeffik

  1. J

    Agent Status Idle vs Waiting

    Update: we solved the problem by deleting the agent and re adding. Should have tried that initially. Thanks ict2842
  2. J

    Agent Status Idle vs Waiting

    So, I guess the question how to go form 'idle' to 'waiting'?
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    Agent Status Idle vs Waiting

    ict2842: Thanks for your reply and suggestion where to work. I did a search for ‘agent state’ I found a State table. It shows what you described about idle and waiting. So now I understand the difference. So I have one agent whose state is idle while all the others who are logged in state is...
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    Agent Status Idle vs Waiting

    Anybody?
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    Agent Status Idle vs Waiting

    Hello Group. We have 3 queues with a small (less than 10 agents) in the queues. All but one agent status shows 'waiting'. The one shows 'idle'. The agents with status 'waiting' are receiving calls. The agent with status ‘idle’ is not receiving calls. We have looked at many settings, removed and...
  6. J

    Fax sending confirmation

    Hi Lorena. Thank you for the informatory and the screen capture. What screen is this? Is this the Fax Server screen, the Fax Server ‘Advanced’ screen? May I ask what version of Fusion you are running? Maybe I need to upgrade mine.
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    Reccomenations for SMS gateways

    Hi, One of my engineers is actually working on putting this together so as we make progress I’ll let you know what we find out
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    Fax sending confirmation

    Hi Lorena, thank you for your response and informatrion. 1.. Yes this is very helpful. I have one simple fax to email working on a tenant. I have an email address in the first space but nothing in the second one. I had not seen any documentation of what the two fields are for. There is no hint...
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    Fax sending confirmation

    Hi, an update, when I scroll dow I see the 'Advanced' menu. Now to see what would be requirec to enable fax confirmation
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    Fax sending confirmation

    Hi ad5ou. Iam finally looking at Fax settoinmgs. Do I need to access Apps, Fax Server, open an existing working servrer, and click on 'Adfanced'? Whenm I click on 'Advanded' nothignhappens. I have the same result if I creat a new Fax Server and click on 'Advanced'. When I mouse over...
  11. J

    Fax sending confirmation

    Hi again, thajks for the additionmal informationm. I will search for it to see what I cam find. The best thing you said was that it is possible. Manmy thaqjks,
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    Fax sending confirmation

    Hi ad5ou: we already send faxes to email addresses successfulluso I am guessing that is working properly. Also, is there a way to send by sending to an email address that wil be accepted by the server and forwarded to a fax DN? Authentication would be based on the email if the original make...
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    Fax sending confirmation

    Anmybody?