Recent content by neeek

I was testing the use of the Pin number app recently and was unable to make a successful call when using "pin_number=database" when I replaced "database" with a few pin numbers, calls were successful. After checking logs, and reading the pin_number.lua script, I realised that what was happening...

Hmm.. I have not had the best experiences with call center so I would like to avoid using them if possible, but I will take a look at that approach.

Because the client does not have consistent office hours, and I suspect they pick which staff member gets the after hours duty 10 minutes before closing, so there is no logic to this. (there is no logic to a fair number of our clients as well, but I digress)

Hi Guys I have a client whose staff take turns as after hours support, with calls after hours forwarding to their respective cellphones. The way I have set up their call flow to handle this is to chain 5 call flows together, where each call flow switches between a call forward (a ring group...

Is it possible to remove call groups from the destination drop downs ? I manage a largeish fusion PBX, 300+ extensions covering 15-20 separate locations. All of the extensions for a particular location have the same call group set to allow for call pickup. I do not want those call groups to...

I've been exploring the menu manager, and I want to know if it is possible to have a domain variable in a menu link I want to create a menu item that will link our client self management portal but I want to pass a username in that link so have a link as...

Nevermind - I figured it out :)

Hoping someone who understands the permissions can help me I'm trying to create a user that can only view, add & edit contacts, for a tenant that wants his PA to be able to update the speed dials for his PBX. I created a new group permission called ContactsUser, and only enabled the Contacts...

We had the same issue with forwarded calls being rejected by the receiving party as they thought we were spoofing the caller id The trick is to set the diversion header, you add the following just before the final line export >...

Its version 5.0.1

For some reason I am unable to access the ring group forwards page using the "VIEW ALL" button on the dashboard. When I click it I get sent to "https://*******/app/ring_groups/ring_group_forward.php" which gets me a blank page with "File not found." When I searched for that file I found it...

Hi What I find works for me is to just select an existing variable, and once selected the textbox should look like this then you can click in that box and edit the variable name to what you need it to be, it will remain after you save Regards Nic

Hi The keys that you would use for BLF usually are only capable of displaying 2 different states (on yealink its either green or red) so unless you have a phone with a key that can display 3 different colours, your best bet would be to use something like the flash operator panel

Export from the extension page first, select which ever fields you want to update, and make sure you export the extension UUID field as well then edit the CSV file with updated info, and import. The key is that Extension UUID field - that is what will make Fusion update a particular extension...

Music on hold is as the name suggests, music that is played back to the caller when a call is put on hold. Recordings is where you upload the sound clips that want to use as part of your call flow for example the greetings in IVRs. Nic