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Hi there, How can I have a call center call an external number for an agent? After searching the forums, I see follow-me does not work with call centers. I know a ring-group will work, however I also require the queue aspect of call centers. Any ideas on how I can accomplish this? I'm using...

Hi all, I'm wondering where I can find a list of available icon names for Yealink phones? I'm specifically looking for models T46s and T56a, but any pointers would be appreciated. I'm trying to change the icons shown on the phone for the following setup;

Hi all, I have a call center queue using ring-all with no tier rules, which works fine and calls all available agents. The issue is that it rings each agent for only about 10 seconds, can anyone advise where I can change this value? The agent's extensions have a "Call Timeout" of 30.

Hi all, I have a call center queue setup using the "callback" type, where the agents are signed in all the time (they never signout). The agent extensions also have "Follow-Me" enabled, whereby if their extension is not registered then it is diverted to their remote extension (on their cell...

I'm trying to modify an existing inbound destination via fusionpbx. Whenever I attempt to save changes it gives me the following error; For context, here is a screenshot of the config I'm attempting to save; The error message doesn't really make sense to me, as a destination is defined. Is...

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Hi all, I'm having a problem where calls are dropped after 30 seconds, even though 2 way audio is working. I suspect it's somehow a NAT issue, and by doing a siptrace I was able to determine that the call is being dropped due to no ACK being sent by the external handset. I can't figure out why...