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    No recorded call after extension-to-extension transfer

    I'm hoping someone may have experienced this already and knows how to remedy it... here's my example: Extension 123 places an outbound call to 4165551212 4165551212 answers the call and speaks with Ext 123 Ext 123 then initiates a 3-way call by adding in Ext 456 Ext 123 is now connected with...
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    Inbound Routing based on Area Code

    Hoping someone may implemented something like this already... I want to be able to direct calls to specific Call Centre Queues based on the Caller's Area Code. e.g., > A call comes in to Destination 416-555-1212 from caller 514-555-1212 and it gets passed to Call Centre Queue CCQ_01 because...
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    Call Recording Access

    I need to find a way to allow a Compliance person to access the CDR, and to listen to recorded calls on all extensions except for company owners and executives. I know access can be modified through Group Permissions and then I can just assign the specific extensions the person needs access to...
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