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Hi, Is it possible to create time conditions for each IVR menu option? Such as, if caller selects option 1 after 5 pm it goes to voicemail but all other IVR options work as normal unless they have a time conditions set also? Creating a time condition doesn't ask which extension is applied so...

Hi, am having issues with calls dropping randomly. Sometimes after a few seconds, sometimes several minutes into a call it's always random. When calling out the call doesn't often drop but calls coming in always do. The caller can still hear but the receiver can't hear anything when it calls...

Hi, Hope someone can help, my SIP Trunks require the connection to be outbound-number@siptrunkdomain.com which it gets the outbound number from the username field within the Gateway. Is there a way to make the outbound variable such as using the extensions caller ID The Data column within SIP...

I have added a number to the call block but it still get through to the phones how can I fix this?

I have had a look but couldn't find the answer. I want to change the default voicemail message when a call isn't answered. The current message is the "Person at extension xxx is unavailable..." when I upload a greeting it adds it before this message which I don't want. I tried to add to the...

I have created a time condition to go to voicemail between 5pm and 9am but it's not triggering. Any ideas why? Thanks

Hoping someone can help. My desk phone has suddenly stopped registering. The phone tries a few times then fails. I looked at sngrep that shows the phone trying to connect and never shows any error or at least that I can see.