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Hi. I have the latest update from source as of now. Starting (I suppose) from version 5.1.0, time conditions are firing off an hour late. I have set; - time_zone in default settings - system time of Debian - user time zone I checked that system time, switch time and Fusion time are all...

Hi all. Call block app doesn't support wildcard right now. I looked around the PHP code and saw that it is escaped for obvious purposes (SQL injection). So instead of meddling with the code myself, I suggest a feature request here. There are cases where varying spam numbers sharing the same...

Hi all. This strange thing happens when someone calls a call center. 1021 is an agent of that call center and it is actually the only agent right now. As you see some peculiarities come together: 1- Although the call is answered and it lasted 5 minutes, during this 5 minutes (during the...

I have 2pcu 8gb ram machine running FusionPBX with 14 extensions, 4 gateways and up to now, with maximum 5 or 6 concurrent calls. The last 3 days, I am seeing complaints from my customers about our phones not being available. I checked my provider logs, there are approximately 15 calls each day...

There are guides about this but they are old and different from each other and none of them worked with current version. One of them being this: https://www.pbxforums.com/threads/enable-tls-debugging-with-sngrep.4077/ The other being this...

Hi. Here the screenshot tells it: The caller calls at 03:18pm and has a 9:46 call duration. But all this time of call, it continues to log the call as "not answered" although they are already on call. I don't know also why destination is not resolved but rather displayed as a variable...

Here is the scenario: - The operator starts an attended transfer holding the caller on the line. - The operator talks to a local extension. - The operator returns back to the original caller. The caller's sound is distorted like it is a playback at 2x speed. When I listen to the call record...

Hi all, Today I have started using FusionPBX today on production with 4 trunks and 15 extensions, with several IVRs, Call Centers and as such. In general, everything is working fine except some, for which I would like to understand what is the function of destinations. Actually I didn't quite...

I have some T21 and T19 devices on the same network. T21 devices auto provision and take every settings I did through Default Settings -> Provision while T19 phones receive ONLY the account information; but everything else is ignored like: - Timezone - Call waiting - Feature Sync like Call...

Hi all. I see a "please_hold" dialplan which plays the prompt "ivr/ivr-hold_connect_call.wav". How can I use this actively? I mean when a user dials an extension or an option in an IVR, appearently we can set it to prompt "please hold while I am transferring your call". But couldn't find it...

Extension 11 is set to record only inbound calls. Extension 12 is set record "disabled". When 11 calls 12, I expect the system not to record the call, but it does. I don't want any of the calls extension 12 to be recorded but it is always recorded regardless of the settings.

I have been searching but couldn't find it anywhere. Right now, if the called extension is busy, if it's a local call, the other party sees normal clearance and if it's an inbound call, the caller sees and hears nothing, just the call terminates immediately. I tried playing with tone settings...

I haven't seen this in the docs. I have set up an IVR which allows 2 max failures and then redirects the caller to the main queue. But I would like the user to hear the prompt "I am redirecting you to the operator" right after "That was an invalid entry". I thought "Exit sound" in the IVR...

How should we use the multi language e-mail templates? I have created new templates for a new language; I set my user profile to use this language. But I still receive mails in English.

Hi all. I have spent some time to make a completely new language prompt set work. I first created a directory identical to callie's in sounds directory, like: /usr/share/freeswitch/sounds/tr/tr/murat Then I added this line at the proper section in freeswitch.xml: <X-PRE-PROCESS cmd="include"...

I have a call center queue set up, "Max Wait Time with No Agent" is set to 90 and "Max Wait Time with No Agent Time Reached" is set to 30 (and I don't know the difference between these two settings), there is no available agent on this call center, but the callers keep listening the hold music...

While I think this should be a default feature, it seems that we need to do it manually for quite a time. If you want callers to hear announce of their position in the queue with an interval: First, you will need a script in your switch scripts directory, for example save...

Hi all. I am using one word domains for different tenants and with Yealink phones, I haven't yet encountered a problem. But I can't get to register any of the softphones. Neither manually, nor with QR codes from the Fusion interface. (QR codes tend to try registering with tenant's domain as if...

I have seen the docs but it's not really explanatory. I don't know why but I have sounds directory on my instance completely empty. (Not even "callie" is there.) I would like to add sound prompts to Freeswitch for another language for which official sounds are not available. Is there a guide to...

I have been asking noob questions around, I hope you guys can bear with me. In my local instance which I played for more than 2 weeks, I could make outbound calls successfully. Now I am trying to setup a production environment for the first time. On a VPS, behind a firewall. My trunk registers...