Best place to implement webhooks

[ntenisOT]

Dear all,

I would like to ask if there is a place that we can place some code to be executed under different conditions. For example, when

1. Call initiated
2. Call answered
3. Call hanged-up
4. Call terminated.

We want to have some code executed when the above events occur in order to perform an asynchronous api call and update an external system.

Can you please suggest some best practises?

 

[LarryW]

Did you ever figure anything out here? We are hoping to do something where we could monitor for inbound calls to an extension and in our own internal system use CID or other information to associate it with a customer or ticket. Thanks for any ideas on how to do this!

 

[Adrian Fretwell]

The Freeswitch Event Socket is probably the place to start, there is an event socket library that you can build. For an example of accessing the socket in php, without the library, look at the code behind "Active Calls" in the FusionPBX web interface.

It very much depends on the application you want, but I have also used a SIP library for Java or Python to run a process that registers an extension that then receives notification messages like Busy Lamp Fields do. The notification content is XML and can easily be parsed.

 

[KonradSC]

I would use mod_curl in your dial plan if you want to have a go from the server side.

A lot of phones have event hooks if you go from the client side.

Client side example: http://support.yealink.com/faq/faqInfo?id=173

 

[John]

The Freeswitch Event Socket is probably the place to start, there is an event socket library that you can build. For an example of accessing the socket in php, without the library, look at the code behind "Active Calls" in the FusionPBX web interface.

It very much depends on the application you want, but I have also used a SIP library for Java or Python to run a process that registers an extension that then receives notification messages like Busy Lamp Fields do. The notification content is XML and can easily be parsed.

Thank you Adrian. Always helpful, always good advice without looking down at people.