Bit of a sanity check here, is the logic backwards for BLFs for the queues?
Say I have the 3 agents:
I was experimenting with a queue toggle button on the phones, ideally with a BLF just to emulate what they had with an IP Office PBX and I found:
BLF --> agent+2001 = Button toggles queue, doesn't toggle lamp
BLF --> agent+adam = Button does nothing, lamp is changed when queue is joined.
The intention is also for a manager phone to log people in and out when they forget for lunch or something, so one phone will have all of the agents on.
I had a look at the app/agent_status/index.lua and the lamp is only told to toggle the name instead of the ID of the person, however all the logic is done based on the ID of the agent.
Am I missing something here? I've been experimenting changing the BLF logic to change based on the agent ID instead, but it's not gone well so far.
Also, from a personal standpoint, what do you think indicates in and out of the Queue? Currently Red means in queue, Green means logged out. Some people in passing have mentioned it looks weird that way around.
Say I have the 3 agents:
| Agent Name | Agent ID | Contact |
| adam | 2001 | 2001 |
| beth | 2002 | 2002 |
| chris | 2003 | 2003 |
I was experimenting with a queue toggle button on the phones, ideally with a BLF just to emulate what they had with an IP Office PBX and I found:
BLF --> agent+2001 = Button toggles queue, doesn't toggle lamp
BLF --> agent+adam = Button does nothing, lamp is changed when queue is joined.
The intention is also for a manager phone to log people in and out when they forget for lunch or something, so one phone will have all of the agents on.
I had a look at the app/agent_status/index.lua and the lamp is only told to toggle the name instead of the ID of the person, however all the logic is done based on the ID of the agent.
Am I missing something here? I've been experimenting changing the BLF logic to change based on the agent ID instead, but it's not gone well so far.
Also, from a personal standpoint, what do you think indicates in and out of the Queue? Currently Red means in queue, Green means logged out. Some people in passing have mentioned it looks weird that way around.
