Call back - Get to Original caller Automattically Feature

[bdmonsey]

I'v been getting this request lately from customers, that for example when a company calls from their Billing department to a customer, but the customer didnt answer but he sees a missed call, so he calls back the number on his ID, and the system should detect who the original caller was and automattically redirect them to that person or maybe give an option before the ivr saying "If you would like to speak to the person who called you press one and you will be connected".

Is this a built in feature?

any input on this?

 

[pbxgeek]

It's probably doable with some custom LUA script and a database table where you can keep the records of who called whom. You would need to hire a developer. This is a dynamic system that will change daily.

If you want something simple, you can assign direct phone numbers to each person and make those numbers their caller IDs. Then a person calling back will always reach the person who called them