Call Center Agent Workspace/Dashboard with Embedded Webrtc Phone

[kelptan]

Had some time on hand, took a few of the best ideas/works/recommendations and also some tweaking to come out with a Call Center Agent Dashboard/Workspace.

1) Auto login with embedded webrtc webphone when signed in.

2) Agents able to login/logout of Queues.

3) Click-to-call for recent calls & abandoned calls widgets.

4) call center queues dashboards with supervisory features (if perm is supervisor)

5) single "workspace" view for agents and supervisor.

Borrowed works from -

WebPhone for FusionPBX.

I have made a customer WebRTC phone using Browser-Phone for FusionPBX where you just need to assign a user to the extension and click on the webphone which will be available on fusionpbx menu. You won't need to register/enter any information about the extension, the system will fetch everything...

www.pbxforums.com

Custom Dashboard Widget

Hi all, Has anyone got any experience or information on creating dashboard widgets. Ive already made custom apps, pages, etc... for my pbx instances, but would like to know If anyone has done this already. Thanks!

www.pbxforums.com

Change Agent status through user dashboard

Hi everyone, we are testing FusionPBX and trying to set it up for the needs of our company. We are coming from an older Elastix version so the configuration of gateways/ivr/extesions ecc. is pretty easy. Following the documentations we setup a call center with agents that can login and logout...

www.pbxforums.com

Thanks

 

[kelptan]

here is the snippets of the demo.

bcp_cc_agent_demo.gif

drive.google.com

 

[critian_ecom]

here is the snippets of the demo.

bcp_cc_agent_demo.gif

drive.google.com

Hello. I really liked your webrtc and I'm already using it on my fusionpbx. I would like to know what modifications I need to make to log in to the agent and have a separate window for the dialer like in the demo? Thank you for sharing your work.

 

[kelptan]

Hi,

• I added it as an additional webpage widget via the dashboard. The codes that i edited was the sample taken from the original works of the creator of browser phone (popup version) - https://www.innovateasterisk.com/phone/popup.html

• If you had followed the works of https://www.pbxforums.com/threads/webphone-for-fusionpbx.7301/ to integrate into fusionpbx. then you should see that you already have an index.php in core/phone.

• Drop this phone.php page (please rename the filename) as the dashboard targets the page as per "Path"

• Since my use case was for call center agents, therefore i'd only avail this to agent Groups. For your case, you may want to change that to users instead. Also remember to create the user and assign it an extension.

 

[kelptan]

I'd also commented out the autoload. So user will need to hit the "Launch Webphone" button.

 

[critian_ecom]

Oi,

• Eu o adicionei como um widget de página da web adicional por meio do painel. Os códigos que editei foram amostras retiradas dos trabalhos originais do criador do navegador phone (versão popup) - https://www.innovatasterisk.com/phone/popup.html

View attachment 3812

• Se você tivesse seguido os trabalhos de https://www.pbxforums.com/threads/webphone-for-fusionpbx.7301/ para integração no fusionpbx. então você verá que já possui um index.php em core/phone.

• Solte esta página phone.php (renomeie o nome do arquivo), pois o painel direciona a página conforme "Caminho"

• Como meu caso de uso era para agentes de call center, eu só aproveitaria isso para grupos de agentes. Para o seu caso, você pode querer mudar isso para usuários. Lembre-se também de criar o usuário e atribuir uma extensão a ele.

Thank you for the informations.
I'll put it into practice and let you know if everything goes well, but in any case, thank you in advance for sharing.