Call Centre Queue Priority

Robert Birch

Member
Mar 16, 2017
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I am working on setting up a client with Call Centres on FusionPBX 4.4.6. Am considering moving them to latest version if it makes this easier.

Calls will initially go to an IVR. If they press 1 I want it to go to one queue, staying on the line sends them to another queue.

Is there a way to prioritize the calls on one of the queues so they get answered first?

Thanks