Call Recording - Call Quality Reduced and Glitchy

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AIC2000

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Feb 15, 2018
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Couldn't be the phones I'm using could it? It does seem pretty mixed severity depending on the phones.

i.e. my old Cisco 7940 seems worse then GXP2140s seem bad but not as bad, and then my DP15's seem to be the most resilient but still have problems.

All using either PCMA or PCMU codec by default, and everything works perfectly when call recording is off.

It's all pretty hard to believe!
 

AIC2000

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Feb 15, 2018
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If I even saw a remote spike in CPU, RAM or io it would give me a lead! But I have nothing.
 

Scuba Adam

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Aug 24, 2018
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Hi,
We are seeing the identical issue, and tested all the stuff you went through. Interestingly, manual call recordings are fine but automatic call recordings cause lots of issues. Did you ever solve the problem?
 

AIC2000

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Feb 15, 2018
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Have you changed any settings in Advanced or Default settings?
A simple yes will do if you think you may have but can’t remember which ones.
 

Scuba Adam

New Member
Aug 24, 2018
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Nothing that I can remember. We've also narrowed down that SIP calls are fine. It's only on verto calls with record all set that we are having the issue.
 

AIC2000

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Feb 15, 2018
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No probs. We’ve not figured out what caused our SIP recording yet but have narrowed it down to some basic suspects based on a full reinstall lol
 

brb5548

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Sep 26, 2018
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I am curious if you have tried enabling the auto-jitterbuffer-msec setting on your sip profile. I suspect you already have looked at the network jitter but it might be worth a shot. I have a similar issue that I am trying to troubleshoot now.
 
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