User is wanting to restrict certain phones from being able to dial outbound direct - they want some users to have to input a code (like 9) before they can dial an outbound number, but certain administrative staff, to not have this code restriction. Is this possible?
Enforce a code before accessing outbound dialtone - only on certain users
- Thread starter networker409
- Start date
Totally possible. You’ll need two dialplans — one that matches the number with a leading 9, and another that matches the same number without it. Then, in the dialplan without the 9, add a condition to check whether the extension is on the allowed list.
On the extension level you can use account code, call group, toll allow, or extension uuid to accomplish your desired design. I would recommend using call group.
If you your client is in the USA the client needs to be able to dial 911 without a prefix dialed code. I anticipate other countries have similar laws for emergency services dialing.
If you your client is in the USA the client needs to be able to dial 911 without a prefix dialed code. I anticipate other countries have similar laws for emergency services dialing.