Extension Condition Call Forward does not work

[Edson]

Dear,

Regarding a FusionPBX 4.5 Installation.

The Extension Condition Call Forward does not work if the calls arrives from a RingGroup. If call arrives directly on the extension itself, it works properly, it reaches the final destination.
What can i be missing? Is it a bug?

1-This is the RingGroup Strategy setup. There is only one extension, but the same behavior happens with multiple extensions.




2- Conditions call forwards setup

 

[ad5ou]

This is expected behavior. It is common for a ring group to not follow a member’s forwarding or follow me settings since usually there are other members available to take the call.

in Ring Groups there are options called “ Call Forward” and “Follow Me” with true/false setting. The default is “false” and exhibits the behavior you see.

Set Call Forward to true and calls will follow your extension call forwarding settings.

 

[Edson]

@ad5ou Thanks so very much. It makes sense at all.

Yes, it is possible to forward to an alternate destination.