Fax Client Invalid Caller ID

[Daniel_D]

Hi Guys
im testing setting up the fax service
I have inbound/outbound through email working using mailgun
but when i try and send through the fax page, it doesn't work

looking in the logs i get the error 2026-02-06 01:26:58] production.ALERT: Invalid Caller ID is set up for fax server 50000: XXXXXXXX

ive looked around where i can try and fix the caller id, but haven't had any luck
any suggestions?

Version: 1.4.1
OS: Debian 13
Hosted: Digital ocean

 

[pbxgeek]

This error message seems to actually belong to the email-to-fax code. The caller ID is set in the Fax Server settings. Is your caller ID selected, and is it a US-based number?

 

[Daniel_D]

Hi pbxgeek
Yes the caller ID is set and no its not US-based

 

[pbxgeek]

Let me push a quick update to allow this type of number. Stand by

 

[Daniel_D]

Thanks
Im from Australia if that helps with your number allowance

 

[pbxgeek]

I pushed an update. Please update and try again. Let me know if it's all good.

 

[Daniel_D]

Morning pbxgeek
Yes its working. Thanks for that

side note, where do you edit the email templates? seems to be a mix of the original fusion pbx and the fs pbx

 

[Daniel_D]

When trying to view the sent logs occasionally i get a 500 server timeout error
in the logs its throwing errors around the number not matching the provided country

 

[pbxgeek]

This might be due to the same issue on a different page. Let me look into this and push another update.

 

[pbxgeek]

side note, where do you edit the email templates? seems to be a mix of the original fusion pbx and the fs pbx

Yes right now it seems to be this way. We will need to make it more centralized in future updates.

 

[Daniel_D]

Yes right now it seems to be this way. We will need to make it more centralized in future updates.

No worries,
sorry still learning, where the the FS email templates?
ive found the fusion ones

 

[pbxgeek]

They are stored in /var/www/fspbx/resources/views/emails

 

[pbxgeek]

When trying to view the sent logs occasionally i get a 500 server timeout error
in the logs its throwing errors around the number not matching the provided country

Fixed has been pushed. Please update and let me know if you experience any further issues. It had to do with the Australian numbers, as I suspected.