Incoming number

[reap.virtue]

Hello does anyone know why when someone calls me it’s showed me on the Softphone app that my main number is calling in?

 

[hfoster]

Did you overwrite the caller ID in the destination?

 

[reap.virtue]

Where can this be found?

 

[hfoster]

Dialplan -> Destinations

 

[reap.virtue]

No I’ll do it now is this for inbound and outbound?

 

[hfoster]

No, don't do it, You DON'T want to overwrite the caller ID. I'm asking questions as I don't know how you've configured your PBX. Sometimes people put their DDI in to the below field and then don't realise they are overwriting the caller ID

 

[reap.virtue]

But I want to make outgoing calls from my DDI

 

[hfoster]

This is inbound.

Outbound calls are set on the extension or outbound routes.

 

[reap.virtue]

No, don't do it, You DON'T want to overwrite the caller ID. I'm asking questions as I don't know how you've configured your PBX. Sometimes people put their DDI in to the below field and then don't realise they are overwriting the caller ID
View attachment 3336

Yes I have my phone number as a destination is that a problem?

 

[hfoster]

As long as it's not the caller ID number field.

 

[reap.virtue]

 

[reap.virtue]

I can’t see anything wrong please see about thread

 

[hfoster]

Remove 'Main Number' from the Caller ID Name

 

[reap.virtue]

Still not working

 

[reap.virtue]

Is their anything else I can do to sort this out?

 

[hfoster]

I don't know where else you would be able to change it if the flow is:

Destination -> Extension -> Registered Softphone

Unless you pointed it at something other than an extension. You can overwrite the caller ID on a Ring Group.

 

[reap.virtue]

I don't know where else you would be able to change it if the flow is:

Destination -> Extension -> Registered Softphone

Unless you pointed it at something other than an extension. You can overwrite the caller ID on a Ring Group.

Yes I am using a ring group

 

[hfoster]

Ok. What is set on the ring group?