New Feature: Voicemail Escalation

[pbxgeek]

New Feature: Voicemail Escalation

We’ve added a new Voicemail Escalation feature to FS PBX.

This feature helps make sure important voicemail messages get attention quickly. When a new voicemail is left in a mailbox, FS PBX can automatically call internal extensions and external phone numbers until someone accepts responsibility for the message.

Recipients can:

• press 1 to hear the voicemail
• press 2 to decline
• press 3 to hear the caller ID

After listening to the message, they can choose whether to accept responsibility. Once someone accepts it, the escalation stops.

Voicemail Escalation supports:

• internal and external recipients
• priority-based escalation groups
• retry count and delay settings
• success and failure email notifications
• voicemail attachment in completion emails
• detailed logging for escalation activity
  

More details here:

Voicemail Escalation | FS PBX – Open Source PBX Dashboard for VoIP Providers

Automatically notify internal extensions and external phone numbers when a new voicemail is received until someone accepts responsibility.

www.fspbx.com

This feature is especially useful for:

• support teams
• after-hours mailboxes
• sales follow-up
• dispatch or shared team mailboxes

We also added new OpenAI voices for TTS, giving you more options when generating voicemail greetings and recordings.