Hi,
I have a requirement for one of our customers to record all inbound and outbound calls, but not local calls. I know each extension can be set to outbound, and inbound all calls are received via call centres which can be set to record. However, I don't want to have the overhead of setting each extension, and doing so for each new extension at the chance of missing it. So I have found that by updating the user_record dialplan to remove the "^outbound$" data from the "${call_direction}" condition as shown below seems to achieve recording all outbound calls.
Can I get some expert thoughts on whether this is a good or bad idea, and if so why?
Thanks
I have a requirement for one of our customers to record all inbound and outbound calls, but not local calls. I know each extension can be set to outbound, and inbound all calls are received via call centres which can be set to record. However, I don't want to have the overhead of setting each extension, and doing so for each new extension at the chance of missing it. So I have found that by updating the user_record dialplan to remove the "^outbound$" data from the "${call_direction}" condition as shown below seems to achieve recording all outbound calls.
Can I get some expert thoughts on whether this is a good or bad idea, and if so why?
Thanks