Outgoing Call issue from grandstream 1615

[roney_ewu]

Hi ,
I am in very interesting problem . One of my customer having trouble to dial out from the GXP 1615 phone in his LAN . So I checked through the LAN then disabled the SIP ALG too . So the phone GXP1615 can receive the incoming call but cant dial out . When I try to dial it says no response and on server I am getting the following message .

I am getting hang up cause as Wrong Call State . I tested the call using mobile software also the pc software like micrpsip and gs wave . I found call is going out fine from that LAN . I also tested call from my another network with another same phone GXP1615 then I can dial out too .

Please help me if any solution is there for me ??


021-04-03 19:15:28.598597 [WARNING] sofia_reg.c:1793 SIP auth challenge (REGISTER) on sofia profile 'internal' for [9993@ebanglamart.simpliorr.com] from ip 180.211.242.218
2021-04-03 19:15:29.278608 [WARNING] switch_core_state_machine.c:688 a35e6638-947e-11eb-827f-ab742c2700d7 sofia/internal/9993@ebanglamart.simpliorr.com Abandoned
2021-04-03 19:15:29.278608 [NOTICE] switch_core_state_machine.c:691 Hangup sofia/internal/9993@ebanglamart.simpliorr.com [CS_NEW] [WRONG_CALL_STATE]
2021-04-03 19:15:29.278608 [DEBUG] switch_core_state_machine.c:585 (sofia/internal/9993@ebanglamart.simpliorr.com) Running State Change CS_HANGUP (Cur 9 Tot 135951)
2021-04-03 19:15:29.278608 [DEBUG] switch_core_state_machine.c:848 (sofia/internal/9993@ebanglamart.simpliorr.com) Callstate Change DOWN -> HANGUP
2021-04-03 19:15:29.278608 [DEBUG] switch_core_state_machine.c:850 (sofia/internal/9993@ebanglamart.simpliorr.com) State HANGUP
2021-04-03 19:15:29.278608 [DEBUG] mod_sofia.c:453 Channel sofia/internal/9993@ebanglamart.simpliorr.com hanging up, cause: WRONG_CALL_STATE
2021-04-03 19:15:29.278608 [DEBUG] switch_core_state_machine.c:60 sofia/internal/9993@ebanglamart.simpliorr.com Standard HANGUP, cause: WRONG_CALL_STAT
2021-04-03 19:15:29.278608 [DEBUG] switch_core_state_machine.c:850 (sofia/internal/9993@ebanglamart.simpliorr.com) State HANGUP going to sleep
2021-04-03 19:15:29.278608 [DEBUG] switch_core_state_machine.c:620 (sofia/internal/9993@ebanglamart.simpliorr.com) State Change CS_HANGUP -> CS_REPORTING
2021-04-03 19:15:29.278608 [DEBUG] switch_core_state_machine.c:585 (sofia/internal/9993@ebanglamart.simpliorr.com) Running State Change CS_REPORTING (Cur 9 Tot 135951)
2021-04-03 19:15:29.278608 [DEBUG] switch_core_state_machine.c:936 (sofia/internal/9993@ebanglamart.simpliorr.com) State REPORTING
2021-04-03 19:15:29.278608 [DEBUG] switch_core_state_machine.c:174 sofia/internal/9993@ebanglamart.simpliorr.com Standard REPORTING, cause: WRONG_CALL_STATE
2021-04-03 19:15:29.278608 [DEBUG] switch_core_state_machine.c:936 (sofia/internal/9993@ebanglamart.simpliorr.com) State REPORTING going to sleep
2021-04-03 19:15:29.278608 [DEBUG] switch_core_state_machine.c:611 (sofia/internal/9993@ebanglamart.simpliorr.com) State Change CS_REPORTING -> CS_DESTROY
2021-04-03 19:15:29.278608 [DEBUG] switch_core_session.c:1726 Session 135951 (sofia/internal/9993@ebanglamart.simpliorr.com) Locked, Waiting on external entities
2021-04-03 19:15:29.278608 [NOTICE] switch_core_session.c:1744 Session 135951 (sofia/internal/9993@ebanglamart.simpliorr.com) Ended
2021-04-03 19:15:29.278608 [NOTICE] switch_core_session.c:1748 Close Channel sofia/internal/9993@ebanglamart.simpliorr.com [CS_DESTROY]
2021-04-03 19:15:29.278608 [DEBUG] switch_core_state_machine.c:739 (sofia/internal/9993@ebanglamart.simpliorr.com) Running State Change CS_DESTROY (Cur 8 Tot 135951)
2021-04-03 19:15:29.278608 [DEBUG] switch_core_state_machine.c:749 (sofia/internal/9993@ebanglamart.simpliorr.com) State DESTROY
2021-04-03 19:15:29.278608 [DEBUG] mod_sofia.c:364 sofia/internal/9993@ebanglamart.simpliorr.com SOFIA DESTROY
2021-04-03 19:15:29.278608 [DEBUG] switch_core_state_machine.c:181 sofia/internal/9993@ebanglamart.simpliorr.com Standard DESTROY
2021-04-03 19:15:29.278608 [DEBUG] switch_core_state_machine.c:749 (sofia/internal/9993@ebanglamart.simpliorr.com) State DESTROY going to sleep

 

[Telex]

I am having same issue with Grandstream HT801 ATAs. Did you have any resolution to this ?

 

[ad5ou]

The above logs usually mean Freeswitch asked for authentication and the endpoint didn't respond or responded incorrectly. A packet trace with sngrep should help show what is happening.

 

[Telex]

Thanks,will try that.

 

[Telex]

Hi,
I am posting sngrep screen shot here,

Hello, this is sngrep screenshot,


5-5060-4@BJC.BGI.B.GI (Color by Request/Response)
xINVITE tel:4032603325 SIP/2.0
xxx.xxx.xxx.xxx:1093 xxx.xxx.xxx.xxx:506xVia: SIP/2.0/UDP 192.168.1.68:5060;branch=z9hG4bK1860010809;rport
qqqqqqqqqqwqqqqqqqqq qqqqqqqqqqwqqqqqqqqqxRoute: <sip:mypbx.pbx.com:5060;lr>
15:00:32.195492 x INVITE (SDP) x xFrom: "1010" <sip:1010@pbx.com>;tag=2140638139
+0.001589 x qqqqqqqqqqqqqqqqqqqqqqqqqq> x xTo: <tel:4032603325>
15:00:32.197081 x 407 Proxy Authentication R x xCall-ID: 1444746415-5060-4@BJC.BGI.B.GI
+0.098639 x <qqqqqqqqqqqqqqqqqqqqqqqqqq x xCSeq: 10 INVITE
15:00:32.295720 x ACK x xContact: "1010" <sip:1010@192.168.1.68:5060>
x qqqqqqqqqqqqqqqqqqqqqqqqqq> x xMax-Forwards: 70
x x xProxy-Require: pbx.com
x x xUser-Agent: Grandstream HT801 1.0.9.3
x x xPrivacy: none
x x xP-Preferred-Identity: "1010" <sip:1010@pbx.com>
x x xP-Access-Network-Info: IEEE-EUI-48;eui-48-addr=4C-8B-30-26-6C-88
x x xP-Emergency-Info: IEEE-EUI-48;eui-48-addr=00-1B-72-DC-48-EE
x x xSupported: replaces, path, timer, eventlist
x x xAllow: INVITE, ACK, OPTIONS, CANCEL, BYE, SUBSCRIBE, NOTIFY, INFO, REFER, UPDATE
x x xContent-Type: application/sdp
x x xAccept: application/sdp, application/dtmf-relay
x x xContent-Length: 429
x x x
x x xv=0
x x xo=1010 8000 8000 IN IP4 192.168.1.68
x x xs=SIP Call
x x xc=IN IP4 192.168.1.68
x x xt=0 0
x x xm=audio 48380 RTP/AVP 0 18 4 2 97 123 101
x x xa=sendrecv
x x xa=rtpmap:0 PCMU/8000
x x xa=ptime:20
x x xa=rtpmap:18 G729/8000
x x xa=fmtp:18 annexb=no
x x xa=rtpmap:4 G723/8000
x x xa=rtpmap:2 G726-32/8000
x x xa=rtpmap:97 iLBC/8000
x x xa=fmtp:97 mode=20
x x xa=rtpmap:123 opus/48000/2
x x xa=fmtp:123 maxplaybackrate=16000
x x xa=rtpmap:101 telephone-event/8000
x x xa=fmtp:101 0-16,32-36,54

 

[roney_ewu]

This issue resolved for me by disabling all custom SIP header in GXP phone sip settings.