SOLVED Resetting Call Center Agent Statistics regularly (every night?)

[hfoster]

Hi all

Anyone know if it's possible to reset the statistics of the Call Centre Active's information, call via the FS command: callcenter_config queue list agents <queue>@<domain>?
The stats just keep going upwards every night, and the support desk want to treat each day a-new.

The FreeSwitch documentation wasn't much help, and I can't see any relevant command in the fs_cli.

All the best!

 

[hfoster]

Worked it out, logging in and logging out is the key.

 

[Architect]

We run a nightly script that resets all Call Centers. Happy to share if you are still interested in something automated?

 

[hfoster]

Only in the interests of keeping this forum the premier location for FusionPBX knowledge!

First few nights the support desk were not logging out of their phones like instructed so it got very confusing seeing yesterdays calls on the wallboard at 8am!

 

[Mikeme]

We run a nightly script that resets all Call Centers. Happy to share if you are still interested in something automated?

Sound good idea!
Can you share the script with us?
I believe you used cron to run it at midnight?