Ring time in FIFO queue

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Adrian Fretwell

Well-Known Member
Aug 13, 2017
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Hello,
Does anyone know how to change the length of time a fifo queue will ring the logged in agents for?

At present on my system, the phones only ring for about 5 seconds on each cycle round.

Any guidance gratefully received.
Adrian.
 

DigitalDaz

Administrator
Staff member
Sep 29, 2016
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Sorry, I don't know anyone who uses fifo, we're all using mod_callcenter.
 

jsteel

New Member
Feb 9, 2017
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From https://freeswitch.org/confluence/display/FREESWITCH/mod_fifo:

<configuration name="fifo.conf" description="FIFO Configuration">
<fifos>
<fifo name="fifo1@domain.name.com" importance="0">
<member timeout="60" simo="1" lag="20">{fifo_member_wait=nowait}user/1005@$${domain}</member>
</fifo>
</fifos>
</configuration>


  • member timeout: how long to ring the extension (in seconds) before moving on.
  • simo: number of simultaneous registrations to ring. Must be set to at least 1.
    • If you have multiple phones registered to the same extension, this controls how many extensions to ring at once
    • Example: 10 phones registered to one extension, set simo="10" to ring all 10.
  • lag: seconds to wait before initiating another call (think wrapup-time in Asterisk).
  • fifo_member_wait: possible values are either wait or nowait. (more info)
 
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