Setting up inbound routing

[Voipy]

Boy am I having fun with this

I asked my wife to set up an inbound flow - to see how easy it would be for an end user. She got quite far without any form of documentation. A few notes:

- She wanted the call to go to a ring group, but that didn't exist yet. It would be nice to be able to create this directly from there. In this case, one has to go out, create the ring group, and then go back.
- The ring group was set up with a greeting using the text to speech function. Works like a bomb. The only issue is that when you want to select a greeting, you only see the file name, not the description. So on a PBX with 15 greetings, you would have to guess which one is the correct one, or play them one by one to find it, or go to greetings and see which file name corresponds with the correct one. It would be great if a description is shown there so that the end user knows exactly which one to choose.
- She (and neither could I) could no figure out how to record a greeting not related to a ring group using the text to speech function. When you go to "recordings" in the menu it goes to the old fusion page. So we got around that by just recording it as part of a ring group, and then to use it somewhere else.

I am aware it's all a work in progress so not a big deal and I'm sure the fusion pbx menus will vanish over time.

 

[Voipy]

I'm also wondering of the text-to-speech can incorporate different accents. We lean more toward British English than American.

 

[kenn10]

There is one AI voice that has a British accent. Play around with the voice setting. You also can rename your AI generated ring group recording right there on the screen. I also generate recordings from this screen that I use elsewhere in the system.

 

[Voipy]

Hi

Thanks for that - I didn't notice that - solves the naming issue indeed. I did hear the one accent that would be a bit closer to what we'd need, but it's a male voice and if I had to hazard a guess, 80% of our customers would want a female voice. We certainly have a few organisations as customers who work in female empowerment fields and they will for sure want a female voice. None of this is a stumbling block in anyway, but a few more options would be nice.

Once we start moving customers onto this we will likely write a little how-to for basic tasks for them

 

[kenn10]

I would also like to see FS PBX support a larger pool of voices. OpenAI has a limited pool from which to choose so I suspect a different AI voice generation would be needed to expand the TTS. OpenAI does support different languages but I don't see a separate UK English version. Here is the full list of English OpenAI voices but they are not all supported by FS PBX:

• alloy
• ash
• ballad
• coral
• echo
• fable
• nova
• onyx
• sage
• shimmer
• verse
• marin
• cedar

 

[kenn10]

Google AI TTS offers nearly limitless voices and languages but there are subscription fees if you need them very much. It might be fine for generating a few announcements.

There are dozens of other providers that provide TTS as well but finding one with an API and decent pricing then becomes a new criteria. I'm sure the folks at FS PBX are always looking at the options.

 

[pbxgeek]

I would have to circle back and add new voices if they are supported. We added all the options they had at the time we were coding the first version.
Rebuilding of an old recordings page is on the roadmap. When we do, you will be able to generate recordings on one page and use them elsewhere later.

Also I want to make sure that you saw the description right under the selected recording. It tells you exactly what the recording is saying.



Adding a new ring group directly from the phone numbers page would be awesome. We'll have it one day. FusionPBX works the same way as far as i know.