Transcription Not Working

[smeyer]

Anyone found a fix? Transcription only works if voicemail is set to "Audio File Attachment". Using Listen Link or Download Link will break the transcription service.

 

[gflow]

I'll test this today and confirm if it's happening on my system as well.

 

[smeyer]

I'll test this today and confirm if it's happening on my system as well.

Thank you, much appreciated.

 

[Steve]

If you are using the email queue app, then as far as I am aware it is only supported with "audio file attachment"

 

[smeyer]

Is there any disadvantage to sending the emails outside of the queue? If no, do you mind reminding me what setting I have to change in order to not use the queue?

 

[smeyer]

If you are using the email queue app, then as far as I am aware it is only supported with "audio file attachment"

Turned off queue, still an issue.

 

[smeyer]

I'll test this today and confirm if it's happening on my system as well.

Any progress?

 

[gflow]

Any progress?

Tested and have the same issue as you

 

[gflow]

Just submitted a bug report

 

[smeyer]

Just submitted a bug report

Thank you so much

 

[gflow]

The FusionPBX team responded and advised that is just how it works. If you want the transcription you must select "attachment"

 

[smeyer]

The FusionPBX team responded and advised that is just how it works. If you want the transcription you must select "attachment"

Thanks for checking, I wish they'd fix listen link as well.