I need to set up a system that can identify the incoming phone number and forward it directly to the previous contacted staff, if no one contacted the call will be transferred to IVR.
Are there any solutions for me?
Explain that a bit more clearly, "previous contacted staff" what do you mean by that previosuly contacted by who and when, ever, yesterday, the last call that came in?
Yes, I want the last call.
Example: IPPBX has a total of 10 extensions (100 - 109), the extension 105 make an outgoing call for phone number 0123456789. I want a call from phone number 0123456789 to be ringed directly to extension 105 and the phone number that has not been contacted will go to IVR.