Unable to Receive Calls (new install)

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joshmatthews

New Member
Jul 24, 2020
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Sydney, Australia
sol1.com.au
Hey Folks,

So I am new to FusionPBX, coming from Sydney, Australia, I have just setup my first copy of it and have watched the basic videos on how to setup a gateway and an extension. Created and inbound route and I am just trying to test incoming calls. What I am getting however is the call starts to dial on my phone I see it reach the PBX but it never rings on either the dialing phone or the extension and after about 5 - 10 seconds it ends the call and I can't seem to see why, I enabled the logs which are attached with just the mobile number redacted.

Is someone able to possibly assist, not sure if it perhaps a country code I need to change or something. I am genuinely unsure where to look next.

Thanks, Josh.
 

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  • call logs.txt
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pnwitguy

New Member
Dec 22, 2019
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Make sure to add you sip providers IP address in the ACL list as accepted. This is one thing I missed my first setup.
 
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