Zammad Ticketing System Integration

DigitalDaz

Administrator
Staff member
I was asked by LayLow on IRC yesterday whether Zammad could be integrated with FusionPBX.

I had a couple of hours to spare so I had a play, here's the results:


The three files attached need to be dropped into the /usr/share/freeswitch/scripts directory. You need to edit them and put in your Zammad CTI URL.

Thats about it I think, you just need to enable the generic cti integration.

Create a destination then edit the inbound route to look like the following:

inboundroutezammad.jpg
 

Attached Files:

Last edited:

giji

New Member
worked flawlessly, but how the matching of number as user name and surname works?after installation on my system it just shows the number in call log not the user with matching number
 

DigitalDaz

Administrator
Staff member
Sorry, I didn't write what I thought I had and it was this: This is for you guys to take and develop, I have no interest in Zammad, its just a proof of concept for someone else with more interest and ability to take forward.