Zammad Ticketing System Integration


Staff member
I was asked by LayLow on IRC yesterday whether Zammad could be integrated with FusionPBX.

I had a couple of hours to spare so I had a play, here's the results:

The three files attached need to be dropped into the /usr/share/freeswitch/scripts directory. You need to edit them and put in your Zammad CTI URL.

Thats about it I think, you just need to enable the generic cti integration.

Create a destination then edit the inbound route to look like the following:


Attached Files:

Last edited:


New Member
worked flawlessly, but how the matching of number as user name and surname works?after installation on my system it just shows the number in call log not the user with matching number