I've got a strange issue at one of my FusionPBX tenants. A call comes into their main number, first to a time condition, which routes to a ring group with 'Simultaneous' ring strategy to 5 phones. On an incoming call, lifting the handset, pressing answer, etc, doesn't pick it up, just takes the phone off-hook.
'Pickup' appears on the screen, but lifting the handset directly doesn't answer it. If I press the 'Pickup' button, I then have to touch the right incoming call, then click 'Answer'.
If you call directly between two phones, or on a direct DID inbound call, no problems answering normally.
Is there a way to set this up to just allow them to answer directly without pressing extra buttons consistently?
These are Polycom VVX phones, in case that makes any difference.
'Pickup' appears on the screen, but lifting the handset directly doesn't answer it. If I press the 'Pickup' button, I then have to touch the right incoming call, then click 'Answer'.
If you call directly between two phones, or on a direct DID inbound call, no problems answering normally.
Is there a way to set this up to just allow them to answer directly without pressing extra buttons consistently?
These are Polycom VVX phones, in case that makes any difference.