Recorded Name in voicemail appends on re-record

Status
Not open for further replies.

timothias

New Member
Jun 21, 2018
6
5
3
36
Hi. I'm not sure where to begin on troubleshooting this one.

Issue:
User dials into voicemail, follows tutorial, records name, presses 1 to listen. Presses 3 to re-record. States name again. Presses 1 to listen, hears both recordings back to back.

Issue can be replicated on my server in multiple tenants and multiple extensions. Occurs when recording name through tutorial or pressing 5 when checking VM.
Also occurs accross sessions. When I go back into my VM to record a new name on listen it plays back all previous names.

the recorded_name.wav file in /var/lib/freeswitch/storage/voicemail/default/DOMAIN/EXT has all of the previously recorded names in it. It seems the voicemail system is appending the recording to the existing wav file instead of replacing it.

Thoughts?
 

cengbrecht

Member
Jun 24, 2018
57
2
8
Does this happen only when the user uses the tutorial first, or even in cases where the user does not use the tutorial to setup the first time?
 
Status
Not open for further replies.