Retrieve TTA from call center calls?

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aitp/nadmin

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May 11, 2019
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Hi Fusion Community!

I'm looking for some info about retrieving the Time to Answer from call center app calls. The CDR export doesn't seem to include this info. Do you guys have any guidance you could share with me about how to retrieve this info? Thanks in advance!

respectfully,
aitp/nadmin
 
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