Ring Group Strategy: Rollover - Question

Andrew Byrd

Member
Feb 16, 2018
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Ok, one more issue. It works. BUT, if an ext sets their ext to DND (do not disturb) no calls go through. None of the ext ring. When I take DND off they all ring again. Does this mean users can not use DND?
 

DigitalDaz

Administrator
Staff member
Sep 29, 2016
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Though I understand what you are saying, follow me, IMHO, doesn't have a place in call center anyway. You are logged into a queue, ie "I am ready to take calls". External agents can also be in queues.
 

marco114

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Jun 23, 2019
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Winston Salem, NC
www.falconinternet.net
In this case, the office is closed due to construction for a week and they wanted to take calls on their cell phones, but still want the rotation. I tried to tell them to use an app like Bria, but they didn't want to spend the extra $10 a year. A ring group will have to suffice for now.
 

markjcrane

Active Member
Staff member
Jul 22, 2018
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I wish they would add "follow me" = true/false on call center too. On Call Center there is no way to use Follow Me that I can find.

This would be very difficult and likely more of a hack to get follow me working with the current call center. In order for us to make it work would likely have to write a new call center to make it possible.
 
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